These Terms of Service (‘Terms’) govern your access to and use of dlancerr. Please, therefore, ensure you read these Terms carefully before using the site. In using the site and/or creating an account, you agree to accept and be bound by these Terms.
How the website worksYou must be registered on dlancerr in order to buy or sell through the site. Registration is free for both Buyers and SellersIndividual services are set at a fixed price, starting at £5 (five pounds, UK sterling)Members outside of the UK can pay for services in their local currency. All currency conversion rates are subject to the terms of the payment processor (e.g. PayPal/Stripe)You may not offer or accept payment for services on dlancerr using any method other than by placing an order through dlancerrBuyers are granted all rights in the work delivered (e.g. copyright in designs) unless otherwise specified by the Seller within their service description or as agreed with the Buyer.SellersCommission on Orders
For each $5 service successfully completed, the Seller’s account will be credited with $4For each $10 service successfully completed, the Seller’s account will be credited with $8For each $20 service successfully completed, the Seller’s account will be credited with $16For each $50 service successfully completed, the Seller’s account will be credited with $40Custom Orders and Add-ons – percentage commission:
For all $5 – $15 orders successfully completed, we charge a commission of 20%For all $20 – $45 orders successfully completed, we charge commission of 20%For $50 – $300 orders successfully completed, we charge a commission of 20%For all custom orders of $300 or more successfully completed, we charge a commission of 20%.Payment handling
All orders are handled through dlancerr. dlancerr will release payment to the Seller on successful completion and delivery of their orderIn order to withdraw revenues, the Seller must have a valid PayPal account that is set up to receive incoming paymentsRevenues are only made available for withdrawal after a safety clearance period of 12 to 15 daysPayPal imposes a fee for withdrawing revenues, so the more cost-effective that is for the sellerOnce funds have been withdrawn from the Seller’s account, they cannot be re-creditedIf for any reason an order is canceled, the Seller’s revenues will be returned to the BuyerWithdrawals are final and cannot be reversed.
The Seller will be notified by email when a Buyer orders a service.The Seller must deliver their completed order within the timeframe specified in their service description. Failure to do so will permit the Buyer to cancel the order and may adversely affect the Seller’s ratings.The Seller’s ratings are calculated based on feedback received from Buyers, the number of orders completed/canceled and delivery timeframes met.Both the Buyer and the Seller have the option to cancel an order by mutual agreement. This will have no negative effect on either party. If the Seller alone decides to cancel an order, this will have an adverse effect on their rating. The seller is not permitted to cancel an order without good cause.PRO Seller upgrade and subscription services:
Sellers can upgrade their account to a PRO Seller. The pricing and benefits of upgrading can be found here.Recurring (subscription) services are only available to PRO Sellers. These are services that can be offered to Buyers on a weekly or monthly recurring basis.Each weekly or monthly order is treated as an individual order to which the above terms for Handling orders and all other terms will apply.The Buyer can cancel the subscription at any time Should the Buyer seek to cancel an order that is in progress, they will need to cancel by mutual agreement.Commissions on orders is as detailed above on each recurring order.Privacy and guidelines
The Seller is responsible for checking that all files they transfer are free of any viruses or malware. dlancerr will not be responsible for any damage incurred as a result of damaged content or files transferred.The Seller must deliver completed files and/or proof of work completed using the ‘Deliver Work’ tab (located on the Order Page).Once an order is delivered, the Buyer has three days to respond to the Seller with any modifications (if these are offered) or to file a complaint. After that time, the order will be marked as completed.If a dispute arises between the Buyer and Seller, the parties are encouraged to try and resolve the matter themselves. If this is not possible then the Seller or Buyer may refer the matter to dlancerr Customer Support for arbitration.dlancerr’s decision is and will be final.BuyersOrdering services
Services may be purchased using a valid debit card, credit card or via PayPal.Once payment is confirmed, an order will be created. The Seller will be notified once the Buyer has submitted any required information through the order page.If the buyer has specific requirements, they can post a request on the site via the ‘Post a Request’ feature located in the Buyer section of their account.If there is a credit balance in the Buyer’s dlancerr account that is greater than the purchase price of the service required, then payment will be taken from that balance rather than the Buyer’s nominated PayPal account/payment card.The Buyer’s identity will remain anonymous at all times. The Buyer is reminded that in order to protect their privacy, they must not request or provide email addresses, Skype/IM usernames or any other personal contact information.Payments outside of fivesquid for services offered on the site are not permitted. If the Buyer is asked to use an alternative method of payment, they must please report it to dlancerr’s Customer Support team immediatelyAll complaints should be directed to our Customer Support team. Users are asked to avoid filing a complaint via PayPal or their own bank as this may result in their dlancerr account being disabledWhere an order is eligible for cancellation (e.g. due to late delivery) it can only be canceled by Customer Support within 10 days of being marked as completed. After this time, the order cannot be canceled.
All dlancerr purchases incur an administration fee.
The administration fee is calculated as follows and is applied to the total payment amount at the time of purchase:
Purchase Price Fee$5.00 – $10 8%$10.00 – £19.99 6.5%$20.00 – £49.99 4.5%$50.00 – £99.99 3%$100.00+2.7%
Purchases made from Seller revenues in your dlancerr account are not subject to the above-mentioned fees.Purchases made from Buyer credit in your dlancerr account (following credit or refund) are not subject to the above-mentioned fees.Payments refunded to your PayPal account or original payment card following cancellation of an order will include a refund of the administration fee paid.Recurring / subscription orders:
Only PRO Sellers can offer recurring (subscription) services. These are services that can be offered to Buyers on a weekly or monthly recurring basis.Recurring services are handled as individual orders, but the raising of a new order and payment takes place automatically either monthly or weekly, depending on when you placed your initial order. For further information please refer to our FAQs.The orders are handled in exactly the same way as regular orders and the above administration fee applies to each individual order.Buyers can cancel a recurring order via the ‘My Orders’ section of their account. This will cancel the ongoing orders, but not the order in progress. To cancel this order you will need to cancel by mutual agreement with the seller.Shipping
Where the Buyer purchases a service that requires physical delivery, the Buyer will be required to provide a shipping address. The Seller will be responsible for all shipping arrangements once the Buyer supplies the shipping address. dlancerr does not handle or guarantee shipping, tracking, quality and condition of items or their delivery and shall not be responsible or liable for any damage or other problems caused, directly or indirectly, as a result of shipping.
General termsAny breach of our Terms of Service may result in the offender’s account being permanently disabled.Where the Seller’s account has been disabled, they will be able to withdraw their revenues after a safety period of 45 to 90 days from the day of the last cleared payment received in their account. This is subject to our approval, taking into account the nature of the breach/violation.We reserve the right to put any account on hold or to permanently disable it due to account misuse. A user whose account is on hold will not be able to sell or buy on dlancerrFrom time to time, we may make changes to our Terms of Service. An updated copy of the Terms will be made available at http://www.fivesquid.com/terms_of_servicedlancerr is a UK based company and as such is subject to UK lawsdlancerr pays all required taxes and levies, including VAT on the commission-based service it provides. Where applicable, all Buyers and Sellers must ensure that they conform to their local rules and regulations and pay all required taxes associated with the purchase or sale of any service. We will not be held responsible for any liability incurred as a result of the sale or purchase of any services hosted on the site, other than our own legal commitments.Disputes
Account useIt is the member’s responsibility to use their account for its intended purpose and in line with dlancerr’s Terms. Failure to do so may incur an official warning or account suspension (depending on the violation in question). The following actions will attract an official warning and/or account suspension:
Encouraging service Buyers to pay for services outside of the dlancerr website.Sharing payment information or personal information that encourages other registered members to transact outside of the dlancerr website.Sending unsolicited emails to other members about services or products.Communications from dlancerrSpecial Offers and Updates
We will occasionally send our members information on products, services, special deals and promotions if you chose to Opt In. If you do not wish to receive these types of communications you can opt-out of receiving them by following the instructions included in the newsletter or communication, or by submitting a customer support ticket here, where you can also ask to ‘Opt-In’.
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